Shipping and delivery
We are proud to offer FREE shipping in the USA. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by manufacturer. Shipping times have been getting better over the years. We try to find your products with fewer shipping days as possible. We will provide as much information in the description area as we can about the shipping times per each product. These are our estimates*:
| Location |
*Estimated Shipping Time |
| United States |
5-30 Business days. We will try to note specific delivery times on each product page. |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If the item is not as described, defective, or damaged.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Sale items unfotunately cannot be refunded.
- Your order did not arrive due to exceptional circumstances outside our control (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of 4supercars.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so. You will be responsible for paying your own shipping costs for returning items. Shipping costs are non-refundable.
This is a GREAT product! I got the large to fit my 2 Great Pyrenees mixes large paws, and it couldn’t have arrived at a better time. After a fire on our property burned an area that the dogs regularly go, they came to the door with blackened paws from the soot. Since it is so cold, I didn’t want to use the hose to wash their paws. Enter the Dog Paw Cleaner! Filled with warm water, it was easy to dunk their paws in to clean off the soot, The soft silicone bristles scrubbed their pads and in between their toes for a thorough clean. The included towel was a bonus addition to dry their paws before coming inside. Easy to use and even easier to clean up!
There is no lid. I like to carry as little as possible and was not planning to carry extra bottle of water every time we're going to the beach.
Best. Thing. Ever. This product works like a charm. It gets the sand from between their pads, and is gentle enough that even my most stubborn pup tolerates it! I have a terrier/schnauzer that likes to dig, a mini golden doodle that is prissy about her paws and a standard labradoodle puppy that is still very fuzzy. We have a farm where it is extremely sandy and we stay in a travel trailer. The amount of sand they were tracking in to the camper was driving me CRAZY. It takes me three minutes to clean and dry off all of their paws. Seriously the best purchase I have made!
OMG. Does your dog have taco toes? Not anymore with this. Easy, so stupid easy to use. The hardest part of it all was just keeping my dog still. He really didn’t mind it once he was used to it. Clean-up of it was also easy. I had NO CLUE how dirty his feet were. The water was disgusting. YOU NEED THIS
My chihuahua reluctantly agreed to let my grandson clean his paws with this paw cleaner. It consists of a sturdy plastic cup with soft, silicone fingerlets inside for cleaning. Just fill the cup about 3/4 full with warm soapy water and put the dog’s paw in a few times. The paw comes clean in a jiffy. Repeat on the other 3 paws. It can be used on a little or a big dog. It’s portable so it’s good to take camping, to the park, or to use at home.
This is really handy. My dogs like to run around and play in the dirt, and they always come in with mud caked in their paws. This actually works fairly well to remove it. They got used to it pretty quick. The key for them was to do it without water first and get them used to the idea and give them treats. Everybody loves treats.
This has been a godsend. If it rains even a little, mud will get all impacted in my dog’s paws/pads. It drives me crazy. I was staining towels always trying to wipe all the mud off. This is so easy and makes cleaning her feet a breeze. I just dunk each foot a few times and twist a little, dry them off, and voila! I dump, rinse, and refill after each use. It’s amazing! No more muddy floors and towels.
Overall, the product works as shown. It is easy to clean and use. It isn’t quite as portable as I wanted because of the size, but once we pack all of her toys up to play adding this doesn’t seem to make a big difference. It’s great to use before coming in the house or getting in the truck cab on a rainy day.
I had a previous version of the paw cleaner. This one is much better- I think because of the way the brushes are placed inside. I have two big dogs- golden retriever and Labrador retriever and they love to run outside. The golden is a digger so her paws are often filthy. The cleaner really helps get the mud out much better than just using a towel and warm water.
I have big dogs who just run through the mud, and it gets all in their paws. This has helped tremendously to clean their paws so they can come inside. You just place water in it and then put the paw in and bring it back out. The soft bristles do not hurt the dogs. A great buy!!
We have an 80 lb German Shepherd and a 50 lb hound mix. They come in filthy! Our back yard is mostly dirt from them digging so when it rains their paws are so gross. This paw cleaner is easy to use and clean and does a great job on their dirty paws.
The product is good, fully corresponds to the description. There is no specific smell. Rubber is soft enough, plastic is durable. I would like the bigger option, like maybe twice bigger would be just right 🙂 for bulmastiff is small 🙁
With all the rain we wanted an alternative to wiping the mud off our dogs paws with towels. This cleans the the mud off each paw first, then you just dry them with the towel. Works GREAT!
Great tool clean well paws without stressing the animal. Size was great for a medium sized dog with 25 kg. THE product material and workmanship is great.
The product is easy to use you just need put water in it and the only thing you need is a towel to dry the paws after cleaning.