Shipping and delivery
We are proud to offer FREE shipping in the USA. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by manufacturer. Shipping times have been getting better over the years. We try to find your products with fewer shipping days as possible. We will provide as much information in the description area as we can about the shipping times per each product. These are our estimates*:
| Location |
*Estimated Shipping Time |
| United States |
5-30 Business days. We will try to note specific delivery times on each product page. |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If the item is not as described, defective, or damaged.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Sale items unfotunately cannot be refunded.
- Your order did not arrive due to exceptional circumstances outside our control (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of 4supercars.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so. You will be responsible for paying your own shipping costs for returning items. Shipping costs are non-refundable.
Good quality, fast delivery, recommend!
very good cleaner, simple and useful.
It takes a little getting used to, but definitely cleans better than just a towel, especially on caked on muddy paws!
We have a cocker too and it works great!
Love it! Great for a lab mix or any fur baby with swimming paws lol
It does the job well. Even works on toddlers lol
Overall does the job if u can get dog to cooperate
This dog paw cleaner is a must have for dog owners. I have a chihuahua and a pit bull and we live in Colorado which has some extreme weather changes. Our backyard is like a mud pit after snow or even a little rain. That being said I am a super clean freak and I like my floors clean. We have 3 children and one is crawling everywhere. I want to make sure my floors are clean so I don’t have to worry so much about her putting her hands in her mouth because she is also a thumb sucker. This makes getting the dogs outside and back in super easy with no mess or fuss. My parents were visiting from New Hampshire and they loved the dog paw cleaner. They usually take their camper up and down the west coast and to many beach camp grounds with their Labrador. They brought up a great point about using it dry with no water to just get off beach sand. I have tried that with dry dirt on the paws with my dogs and it works great that way as well. Honestly I am so IMPRESSED! Plus, the shower or dog bath brush is nice because it’s flexible and scrubs good without hurting the skin or being to abrasive. Best part of the whole device it is washable you can put it in the dishwasher or it’s super easy to hand wash. My suggestion fill it with clean warm water in the morning and have a clean dry towel like the one included by you door and your good to go. Stick the paw in up and down a few times and pat dry…..THAT EASY! The lid pops off to clean and replace water. (Side note: my older Pit Bull has a growth on her paw and the silicone bristles are gentle enough that we can use it on her paw without any discomfort for her) Pros: -easy to clean and disassemble -works for small and large dogs -keeps your house and floors clean of outside mess -works with dry and wet sand and dirt -scrub brush is flexible for easy thorough cleans -bristles are gentle yet effective Cons: -I don’t have any! If it helps keep your house clean and makes your life easier I give it 10-STARS
great cleaner, top service!
Wow. We just used it past weekend on 8 paws and it made quick work. The dogs don't mind it at all.
Not only is it easy to fill and wash out, it actually works and gets off the mud that my four cats bring to the house from our garden.
So I’m returning from a short drizzly walk with my pups and noticed the delivery gods paid me a visit. Pretty nice living in a big city close to the post office. It was perfect timing because I just washed my sheets and the boys needed a foot cleaning. I opened the box, took out the tool, and put water in it. 1 minute later, I have my pit bull’s feet all nice and washed. I love it already. It has a wide mouth so that even my pit’s big paws fit with no problem. Both of my dogs didn’t seem to mind it be I will admit that’s it’s a lot easier than just using a wet towel. It really gets a lot off and I can see it being great with soap for those extra dirty moments. Perfect device that does exactly what you need it to do bad for a great price.
This is a GREAT product! I got the large to fit my 2 Great Pyrenees mixes large paws, and it couldn’t have arrived at a better time. After a fire on our property burned an area that the dogs regularly go, they came to the door with blackened paws from the soot. Since it is so cold, I didn’t want to use the hose to wash their paws. Enter the Dog Paw Cleaner! Filled with warm water, it was easy to dunk their paws in to clean off the soot, The soft silicone bristles scrubbed their pads and in between their toes for a thorough clean. The included towel was a bonus addition to dry their paws before coming inside. Easy to use and even easier to clean up!
There is no lid. I like to carry as little as possible and was not planning to carry extra bottle of water every time we're going to the beach.
Best. Thing. Ever. This product works like a charm. It gets the sand from between their pads, and is gentle enough that even my most stubborn pup tolerates it! I have a terrier/schnauzer that likes to dig, a mini golden doodle that is prissy about her paws and a standard labradoodle puppy that is still very fuzzy. We have a farm where it is extremely sandy and we stay in a travel trailer. The amount of sand they were tracking in to the camper was driving me CRAZY. It takes me three minutes to clean and dry off all of their paws. Seriously the best purchase I have made!