Shipping and delivery
We are proud to offer FREE shipping in the USA. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by manufacturer. Shipping times have been getting better over the years. We try to find your products with fewer shipping days as possible. We will provide as much information in the description area as we can about the shipping times per each product. These are our estimates*:
| Location |
*Estimated Shipping Time |
| United States |
5-30 Business days. We will try to note specific delivery times on each product page. |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If the item is not as described, defective, or damaged.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Sale items unfotunately cannot be refunded.
- Your order did not arrive due to exceptional circumstances outside our control (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of 4supercars.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so. You will be responsible for paying your own shipping costs for returning items. Shipping costs are non-refundable.
I bough this leash as a Christmas gift for my husband who walks our dog at night. It works great. The light is very bright and should alert traffic that there is a human walking a dog on our dark street. One overnight charge has lasted since Christmas. We’ve followed the other reviews and have not used it in the rain. It feels strong and sturdy, like any other well made leash.
I walk my dog every night and my old lite leash died. All I can say is the leash charges quickly, and works as advertised. If you are looking for a bright, well made dog leash - look no further.
Absolutely satisfied with the LED Glowing Leash. Thanks a lot!
these leashes are great nice and bright so you can been seen at night .. , i walk the dog every night for over a hour and then some and they last through the walks very easy to charge just plug the one end into the battery plug the other into your computers usb and they dont take that long to charge.. we got the 6" leash vs the 4 purely our preferance to have the longer leash, since we have gotten these i would say we have been stopped at least a dozen times with people asking about the collar and leash saying comments like they are great nice and bright to been seen at night. definatly would recommend to anyone who walks at night like we do my only thing i wish they had usb rechargible harnesses as well that would be great for us
I love this leash! It’s was a perfect solution to our evening walks around the neighborhood. It was also really easy to charge. But the leash will flip occasionally when our pup starts sniffing around in bushes
This is an awesome leash for walking in the dark, while a bit heavy and thick for a dog under 10 lbs, it is tolerable.
This leash is extremely bright and visible. I love the fact that it's non-tangle. It also holds a charge for a long time. The dogs don't even seem to notice the lights. When I was using it recently, a man who saw it from about 50 feet away said, "Boy, if you can't see that . . . ."
This is the third of this kind of leash that I have purchased. They all serve the purpose, however the other two stopped working almost immediately. I have high hopes for this one because of the extra swivels and fabric at the handle and at the end. The extra piece at the handle permits me to wrap the leash around my hand without slowly breaking down the wire that supports the lights.
It is really gorgeous !! The quality is great :) This is a very well constructed leash. I love the padding around the handle. It's also nice to be able to recharge the leash and the different light settings. The power box/light settings is in a nice area that doesn't interfere with your grip on the leash.
Leash is incredible! Came already mostly charged. Hooked up to USB on my computer for 1/2 hour, good to go. Took my dog out last night--amazing brightness. Glad to pay this price for something that could/will save my dog's life. And mine.
I have a 6 month old 5lb Yorkie and I ordered the purple color with XS collar and the 4 ft. leash. The collar is slightly adjustable but not by much. It fits her little neck with room to fit my fingers underneath. The leash is NOT heavy by any means and i find that the length is perfect for her little size.
I love the three settings for the lights. In my area there aren’t a lot of street lights and this leash is extremely bright Definitely can’t miss my dog now. It’s a bit shorter than i would normally get but my dog doesn’t seem to mind. The handle is cushioned so even when he did pull a tad the handle doesn’t hurt my hand. i would definitely buy this again.
Got the green and it is truly beautiful. Came perfectly packaged. Quality of leash is outstanding, and it truly does have a comfortable handle. One of the best products I've bought in a long time.
This is a great leash for safety purposes while walking your dog at night. The leash is fairly wide and has a strong, weighty feel. While we bought a pair of these for our 10 pound toy poodles and they work fine, they are probably best suited, and would feel best for medium to larger dogs. We are more accustomed to using slightly thinner leashes for our poodles. The leash has two switches, so you can turn on/off the upper and lower halves of the leash independently. The leash comes with a USB charging cable, so all you need extra is a USB wall outlet charger to plug in, and then you are set to charge.
JUST PERFECT!!! Thanks!! This works really well! It gets dark so early in the PNW and I worry about my dog not being seen. This made me feel a lot more comfortable. My only complaint is that the light stops about a foot away from the dog, which I didn't really notice in the picture. I wish it were bright closer to him as I'm concerned about him being seen, not the end where I'm holding it!