Shipping and delivery
We are proud to offer FREE shipping in the USA. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by manufacturer. Shipping times have been getting better over the years. We try to find your products with fewer shipping days as possible. We will provide as much information in the description area as we can about the shipping times per each product. These are our estimates*:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||5-30 Business days. We will try to note specific delivery times on each product page.
Do you provide tracking information?
Yes, you will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If the item is not as described, defective, or damaged.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Sale items unfotunately cannot be refunded.
- Your order did not arrive due to exceptional circumstances outside our control (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of 4supercars.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so. You will be responsible for paying your own shipping costs for returning items. Shipping costs are non-refundable.
I really love this pooper scooper. A giant step up from a bag in hand. I attached it to my doggie bag with a rubber wrist band. It just made it easier to carry and use without detaching. I ordered the small because my little Jake is a small dog. Pick up is swift and clean most of the time. The scooper expands if you have to pick up from two spots. I tie off while closed and leave it there until I get to the waste can. I ordered another to keep in my car. Oh, after I ran out of the small bags that fit into the scooper and couldn’t find more in that size, I just started using the bags I already had like the one in the picture. They don’t fit into the handy dispenser on the scooper, but they can fit in your bag or pocket.
Not a bad thing and there are a lot of packages in the kit, even there is one in the device itself. Plastic is a little cheaper looks, in general everything is fine.
Really very practical! Am delighted with this shovel
I love this thing! We got a new puppy and I had been dreading having to scoop poop. This makes the job so easy and absolutely gross-free! We use the plastic bags that our newspaper comes in and it works perfectly. I think you'd be able to use grocery bags, if needed. You never have to get your hands near the mess and carrying the offending mess in this is much more bearable than carrying just a bag with poop. Ew. It feels sturdy and well-made and the springs looks strong enough to last a while, though you're not really putting much stress on the product. There's a hole in the handle that could be used to attach this (you'll need your own carabiner clip) to a leash but I've not tried that. Overall this product was well worth the money!
At first this did seem like a gimmick, but I really like using it since I don’t have to touch the poop and it holds it until I can properly dispose of the bag.
Good quality product. Fast delivery. Thank you.
Arrived really fast, great quality. Been using this for 2 month allready and I LOVE IT. Well engeineerd with a good space for the waste bags.
This works fine but is better for the yard. I wish I had gotten one with the bag built in bag. I suggest bringing a grocery store bag with you. Test it out in the yard.
I love this product it’s absolutely everything. The only negative it the bag that they send with it dont fit the size I have. Other then that it’s easy to use and a clean and sanitary way to pick up your dog poop.
This poop scooper is the best thing I ever bought and it is convenient to use, clean, and throw away. No mess to deal with at all. Great buy
Never thought I'd leave a review for a pooper scooper, but here I am. I've got an 85lb greyhound who leaves a lot behind (with a smell worse than your average pup) and it grosses me out, plain and simple. This makes it manageable. It's just well engineered and I'm amazed there aren't more like it on the market. Everything from the bag storage to the expandable side (which really stays in place well) was just thought out well. Nothing will help the smell, but this is a whole lot better than touching it through a bag with my hand. I hope it lasts a long time!
Changed my life! We welcomed a new golden pup to our family and I really thought I would be able to suck it up and pickup the poop no problem. But, I had absolute embarrassing reaction to picking up dog poop. I would gag violently outside and god knows what my neighbors must of thought. I would beg my wife to get it because I just couldn't handle it. But, then.... I tired this and WOW. Picking up the nastiest poop doesn't bother me in the slightest now and its super easy and clean. I also think it does a better job than using your hands because its able to scrape away any poop left on the grass/ground. I would highly recommend for anyone who has the same problem I do and I would definitely buy again.
I love the product but all the bags I have already bought won’t fit into the slot in the back. So you have to buy their bags to refill.
This thing seems silly to have, but it is a big help. No more warm squishy feeling when picking up after my dog. I love that it works with standard poop bags since I have so many of them. It’s a huge plus that this thing stays clean too. Simply put this device into a poop bag, open it, push the bag into the “jaw” and secure it in the silicone teeth. Once you’re done picking up, you can simply leave the jaw closed, pull the back back around the device, and tie it then open the jaw over the trash and boom, mess averted.
Love this pooper scooper! I was waiting for something like that for a long time! Most of the pooper scoopers are too big for my little Pomeranian. Adding a collapsible part is a pretty smart idea! I don’t have to extend it, so it will work well for larger breeds too without being too big.