Shipping and delivery
We are proud to offer FREE shipping in the USA. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by manufacturer. Shipping times have been getting better over the years. We try to find your products with fewer shipping days as possible. We will provide as much information in the description area as we can about the shipping times per each product. These are our estimates*:
| Location |
*Estimated Shipping Time |
| United States |
5-30 Business days. We will try to note specific delivery times on each product page. |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If the item is not as described, defective, or damaged.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Sale items unfotunately cannot be refunded.
- Your order did not arrive due to exceptional circumstances outside our control (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of 4supercars.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so. You will be responsible for paying your own shipping costs for returning items. Shipping costs are non-refundable.
Very good product. It's very functional. I expected the size to be a bit bigger for a large phone.
Good quality, not hard plastic, elastic, catchy, like hard rubber.
I've owned many different holders over the years that have either broken from being cheaply made, had a weak suction cup etc. This is by far the best holder I've ever owned. I have a fairly larger phone with a case and it fits just fine. Pitches and turns in multiple directions. I've gone over some rough roads and it doesn't rattle around or fall over.
Good product, excellent shape, but I had some troubles with installation.
I have been using this mount for awhile now on our truck. We use it with the iPhone 6plus/ note 9 and it works very well.
I was looking for something that would hold my phone at hands reach in my car WITHOUT using the air vents to do so. I used to have an air vent phone holder but due to my use of heating in the car...my phone would overheat ALL THE TIME. I had to find a better option. I came across this product and was amazed by the quality, and how great it works. I absolutely love this product and will recommend it to anybody who is on a budget and is looking for a high quality car phone holder. Thank you for the great product.
I received this item a few days ago and wanted to test it out in various weather conditions before writing a review. Previously, I had a vent clip holder which kept rattling and even shook when I had the phone on it. I recently made some upgrades to my vehicle which causes the vehicle to shake a little more, so I decided to try a different route to fix the shaking. This holder keeps my phone from shaking and making any noise which is awesome.