Shipping and delivery
We are proud to offer FREE shipping in the USA. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by manufacturer. Shipping times have been getting better over the years. We try to find your products with fewer shipping days as possible. We will provide as much information in the description area as we can about the shipping times per each product. These are our estimates*:
| Location |
*Estimated Shipping Time |
| United States |
5-30 Business days. We will try to note specific delivery times on each product page. |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If the item is not as described, defective, or damaged.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Sale items unfotunately cannot be refunded.
- Your order did not arrive due to exceptional circumstances outside our control (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of 4supercars.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so. You will be responsible for paying your own shipping costs for returning items. Shipping costs are non-refundable.
It came fast. All right
This was a gift for my nephew who is 16. He loved it. It is very bright and has a high quality display of LEDs.
Amazing. Showed the ad to my family and friends and they said it’s stupid. Now that it arrived, everyone loves it lmao it is bright lights and you can adjust it.
Can’t speak on the durability of the bag yet. Only been in use for a week. But seems like a well built bag that will last the school year. Display is very cool and my son loves being able to change the screen.
This is amazingly fun and cool! The only reason it lost a star was it is small. BARELY fit me which means it doesn't really fit with stuff in it. The same people have another bag that is a bit larger, but this bag is still amazingly fun
This is an awesome backpack, lots of room and great display. It does need a power bank so make sure you have one.
it’s super cool !! everybody surprised me once i set it. very fun!
The backpack is amazing
My son absolutely loves this bag, he takes it everywhere when he is riding his motorcycle.
Amazing product I bought this almost a year ago and have worn it nearly every day its spacious inside and very easy to adjust the outside display. However It does NOT come with a power source you should buy it with a portable USB Charger. Also as one may expect. It doesn't handle rough travel well (tossing dropping or throwing the bag) the wires may short out.
One needs to carry a energy pack with u in order for this to work..
Super bright,
Great visual quality of display.
Product is just as described. Been having a lot of fun with this backpack and I get so many likes wherever I go!
It’s great for giving out a message and grabbing everyone’s attention.