Shipping and delivery
We are proud to offer FREE shipping in the USA. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by manufacturer. Shipping times have been getting better over the years. We try to find your products with fewer shipping days as possible. We will provide as much information in the description area as we can about the shipping times per each product. These are our estimates*:
| Location |
*Estimated Shipping Time |
| United States |
5-30 Business days. We will try to note specific delivery times on each product page. |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If the item is not as described, defective, or damaged.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Sale items unfotunately cannot be refunded.
- Your order did not arrive due to exceptional circumstances outside our control (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of 4supercars.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so. You will be responsible for paying your own shipping costs for returning items. Shipping costs are non-refundable.
Delivered on time, item in good condition and very good, my dog is not afraid of noise
The grinder is of the best of its class, but the entire class still has room for improvement. A less aggressive abrasive wheel, combined with a more finely-balanced, or more vibration-isolating structure would be another leap forward in product improvement, thus the 4 stars instead of 5. Note: I wouldn't give a 5 to any other similar product. Getting a 4 from me is high praise. 5 is reserved for faultlessness.
I've been working on getting my dog comfortable with the nail grinder. After a couple of weeks of daily treat sessions with the grinder on and off I have been able to have a calm grooming session with him. The grinder does what it is meant to, grinding down the nail allowing you to remove sharp edges or even shorten the nails. It is not too noisy and has nice features such as the guard and light. Wish me luck getting the cat on board!
I am very surprised in how quickly the package arrived! the box was a bit rough, but the inside is perfectly good! I definitely recommend!
I bought this to use on my rescue dogs feet. I turned on the grinder and let them get used to the hum it makes and let them smell of it. Within a few minutes their nails were done
We have a large dog who is scared of his shadow. He actually allowed (tolerated) us to grind his nails. The grinder was not loud so that was helpful in keeping him calm. His nails are very thick and difficult to cut, so it we were able to grind and round off his nails. Smoothing his nails also made his run on our hardwood floors more gentle. If you grind them indoors, just put a paper towel under his paw to catch the dust....then just pick up and throw away. Easy.
The product is exactly as it looks and is described online. I recommend it!
I don't usually write reviews for products, but this grinder has changed my dog nail care profoundly. It is quiet and easy to hold. I have an older dog and a puppy, both with black nails, so clipping is a little scary for me and for them.I now feel safe and confident grinding both dogs' nails. I only wish I hadn't waited so long to buy this!
We use this on our German Shepherd. Because she is a rescue and her nails had never been trimmed, we used clippers to get a bit off first then finished with this nail grinder. The grinder is all we have needed to use since. It is pretty quiet and the light is very helpful. A few treats along the way and she was very willing to let us work on her. It seems to hold a charge well and seems sturdy. Definitely easier than clippers although it takes a little longer, but no worries about going too deep! Glad we got it and I would purchase again.
This drimel has great power and is really light weight. Very quality feel. Big plus is comes with an extra diamond grinder. I'm a first time drimel user and it's really pretty simple. Patients is nessasary to get your little fur baby ust to it and don't be afraid YOUR NOT HURTING THEM. Just do a little at a time, start by dulling the sharpness of the nail and getting comfortable with how it handles. First time took me around 30 minutes to an hour because of training. Be patient and enjoy the reward of a simple tool that really works!
This grinder was quick and easy to use on my 3-month-old puppy. While she's still fairly young and new to/scared of most things, she didn't seem to be bothered at all during the filing. I used the slower setting with the bigger filing top and it was very quiet. I love the fact that it's larger and extremely easy to hold, no slippage whatsoever! I actually clipped her nails prior to using this, but soon realized the grinder is so efficient that I can eliminate that step in the future! Her nails came out perfectly rounded with no sharp edges. Afterwards, she happily ran around the yard for hours while my husband finished building the fence, then promptly passed out for a nap once inside. She's happy, I'm happy, outstanding product! It's definitely a time saver and easier to maneuver than clippers. Instructions were easy to follow.
It was hard for us to trim our dogs nails by the past, now it becomes easier cause they are curious how this little machine works and not makes them freak out!
I was elated to find this worked well after trying others that barely did a thing. Just tried it on my two chihuahuas and our cattle dog and all three dogs nails are now much shorter and much smoother. The noise didn't frighten them either. Our cattle dog didn't like it and some dogs will need to be introduced to the strange sensation a little more slowly ... but your dog being anxious doesn't mean this product doesn't do it's job perfectly. Doing short bursts and rewarding with a treat helps! I'm really happy with this product.
I received the nail grinder and I have used it. It really didn’t disappoint me. This nail grinder is really light, a small one. I don’t feel tired when I use it. I've used it twice. In the past, my dog just ran away as soon as when I show the nail clipper, but this time it didn't run away! There was no loud noise when I was working. I bought a nail grinder from other bands before. The noise is too loud for my dog. As soon as I turned on the switch, my dog ran away! I am very happy to have this nail grinder as a good helper for my dog grooming
I rescued a new dog and she was terrified of the nail grinder that I used on my Golden Retriever. I did some research and decided to purchase this based on great reviews, cost, and the promise that it was quiet it wouldn't terrify dogs. When it arrived I charged it and was ready to test it out. Now, it isn't silent, but it's very quiet compared to what I was previously using on my dog (which sounded like an industrial belt sander). My girl was a little nervous at first bc she sensed I was about to do something to her paws. I turned it on and she cocked her head to the side and gently leaned it to give it a good sniff. When I touched her nail she scrambled to get away but after having my friend hold her, give her pets and treats I was able to successfully grind ALL her nails with no problem. I've since used the grinder with no issues all by myself. My sweet girl was only a little concerned the first time, but after she realized there was no harm and she got LOTS of love, belly rubs and treats afterwards she was totally on board for her Paw-dicures. I would definitely recommend and I'm very happy I took a chance on purchasing this product.