Shipping and delivery
We are proud to offer FREE shipping in the USA. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by manufacturer. Shipping times have been getting better over the years. We try to find your products with fewer shipping days as possible. We will provide as much information in the description area as we can about the shipping times per each product. These are our estimates*:
| Location |
*Estimated Shipping Time |
| United States |
5-30 Business days. We will try to note specific delivery times on each product page. |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If the item is not as described, defective, or damaged.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Sale items unfotunately cannot be refunded.
- Your order did not arrive due to exceptional circumstances outside our control (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of 4supercars.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so. You will be responsible for paying your own shipping costs for returning items. Shipping costs are non-refundable.
This was exactly what I was looking for! What a lucky find! I added some essential oil and carrier oil and a tad of food coloring for effect... It's hanging in my car and now all my friends want one! I’ll keep buying more! ❤️
I find it a bit difficult to put the oils in, so I guess for me it would’ve been better if they came with fragrance already… otherwise it’s great, good quality, reusable
I like that they have an adjustable strap and a secure lid. No spills, not in the way when driving, and the total freedom in choosing the scent. Love it!
Everything came as described, good material. Easy to fill with fragrances and they came with rubber pieces to ensure no leaking until used
The design is cute, but I wish the bottle was a bit bigger.
They are good size and so cute. They came very well packaged. I can’t wait to use them. Definitely value for money.
These are very nice bottles and are bigger than most & they do not leak! A bit of advice: Make your car diffusers with real essential oils - do not use fake fragrances that are harmful. A few drops of a true unadulterated essential oil is plenty and you'll feel the difference. Do a little research, you'll be glad you did.
Love these way more than regular air fresheners for cars!! I can add the scent that I like, change scents, or just use them for decoration. And they’re reusable, which is also great!! You need to not screw the lid on too tightly after placing the oil though.
You can put whatever scent you want in these. I use one in my car.