Shipping and delivery
We are proud to offer FREE shipping in the USA. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by manufacturer. Shipping times have been getting better over the years. We try to find your products with fewer shipping days as possible. We will provide as much information in the description area as we can about the shipping times per each product. These are our estimates*:
| Location |
*Estimated Shipping Time |
| United States |
5-30 Business days. We will try to note specific delivery times on each product page. |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If the item is not as described, defective, or damaged.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Sale items unfotunately cannot be refunded.
- Your order did not arrive due to exceptional circumstances outside our control (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of 4supercars.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so. You will be responsible for paying your own shipping costs for returning items. Shipping costs are non-refundable.
Excellent product! No problems with delivery. Color is exactly that I needed. thank you 🙂
Everything is super good! Thank you! I‘ll order more in the future!!!
Very fun and easy Halloween Costume (just Velcro, rubber bands, and safety pins to make a quick and easy stick-person.) Wrapped lights around dog leash for night walks. I will order these again.
Better quality than expected, Shipping was quite fast!
I used a glue gun to attach these to my costume- it looked amazing and the wire held up without problem. Was able to remove the glue when I was done easily, and wire still looked good. Very bright. Only complaint was a few wires were noisy but in the noise of the party I never heard it.
I use it on my dogs leash when I walk him at night. My daughter wants to decorate her room and make gifts for her friends with it. My wife is a photographer and she already has many plans for using it.
Product makes a slight sound when on. Otherwise great.
Super nice item! My roommate is delighted with my new cable
Easy to use and wrap around your body for costumes. Used it while at a music festival and got lots of compliments and never got lost in the darkness. Battery powered and lasted for long hours.
So much fun to use. We use them for flag football at night, we have made fun outfits with these. No complaints.
I got this for a cosplay, as I am gathering up materials to make it. In the meantime, it has been used for mood lighting, been stitched to a jacket temporarily, and used to test the visibility in a papercut lightbox! It's fun to play with. I may have to get more of these.
These are awesome and make a great glow effect! However one of the cable emit noise when on.
These are great! I used them to make faux neon signs for my friends for Christmas. I bent a piece of wire into their names, and then I hot glued the EL wire to that. They’re true to color, bright and and easy to work with. They do make the buzzing sound that I’ve seen other people mention in their ratings, but it is really only noticeable if you’re right by the item when it’s turned on.
Fast shipping and good quality. Advise this and this store~
Works perfectly. Color (blue) is fantastic - vibrant, not a faint light. The battery pack does emit a high-pitched whine. So, if you plan to have it near your head (like on a hat) it'll likely be annoying. We are using it inside a plastic steampunk gun and on a costume, so whine won't be an issue.