Shipping and delivery
We are proud to offer FREE shipping in the USA. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by manufacturer. Shipping times have been getting better over the years. We try to find your products with fewer shipping days as possible. We will provide as much information in the description area as we can about the shipping times per each product. These are our estimates*:
| Location |
*Estimated Shipping Time |
| United States |
5-30 Business days. We will try to note specific delivery times on each product page. |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If the item is not as described, defective, or damaged.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Sale items unfotunately cannot be refunded.
- Your order did not arrive due to exceptional circumstances outside our control (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of 4supercars.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so. You will be responsible for paying your own shipping costs for returning items. Shipping costs are non-refundable.
Really cool cap. thanks a bunch!
Super, very nice item... add it to my dance routines, looking cool
ordered as a present at first, but liked so much that left it for my own use :-D
Happy to find it that cheap. Saw the same cap like twice more expensive in Instagram, luckily didn't buy there :-) thanks to the seller!
Very nice looking cap very easy to program and all your selected programs message stay saved until you delete them . I had a Lot of compliments at the graduation party
was delivered in 2 weeks. The quality is good. Recommend.
I use this hat at work.... I sell jello shots and I get all kinda of compliments like OMG WHERE DID U GET UR HAT... SO COOL WOULD RECOMEND IT TO OTHERS 100%
Disappointed with display separating completed words
Loved this! This was everything that I expected and more. It's a sharp cap! Would be super fun for DJ, even though I only learn. Tots will add it as my signature item. Thank you.
The hat really work as advertised. If you can't find the corresponding function, you can contact the seller directly, and the seller will reply to you soon. Funny hat and good after-sales service
Got the cap for my son for his birthday, he loved it!
Cool thing, especially for a cyberpunk themed parties. Everything works. Recommend!
The pre-programed animations are very slow, can’t speed up, but some are cool. The Custom option is good. Though when the typed message slides across the LED screen at max speed it still looks like medium speed.
My message was simply 6 ft please and that worked even at the airport. Also looks super fun, and someone asked permission to make photos of me. Nice cap and customizable messages are a blast!
I'm going to have FUN with this one.