Shipping and delivery
We are proud to offer FREE shipping in the USA. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by manufacturer. Shipping times have been getting better over the years. We try to find your products with fewer shipping days as possible. We will provide as much information in the description area as we can about the shipping times per each product. These are our estimates*:
Location |
*Estimated Shipping Time |
United States |
5-30 Business days. We will try to note specific delivery times on each product page. |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If the item is not as described, defective, or damaged.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Sale items unfotunately cannot be refunded.
- Your order did not arrive due to exceptional circumstances outside our control (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of 4supercars.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so. You will be responsible for paying your own shipping costs for returning items. Shipping costs are non-refundable.
I bought this pet carrier for my two bunnies. I have one bunny who is difficult loading up for a vet visit, but this case offers a few different ways to get the animal loaded safely. I love how much of it is see-through mesh so they are not totally closed in and can't see. It is soft and comfy and very spacious for 2 small-medium pets. It's perfect for me. I bought the purple color which is pretty. My favorite is how it will collapse flat for super easy storage when not in use. It was so great, my friend who has difficulty loading her cats for vet visits, asked me to get her one. This was my second purchase!
Very comfortable!
This is a great carrier at a great price. It's roomy enough for a small dog or a large cat, has a carpeted insert that serves as the floor. It has screen on one side at the top and can be opened from the end or the top. It's very well made and the color burgundy is my favorite color. Very happy with this product. 5 stars
Absolutely love this for my Chi. I added her dog bed because the one that came with it is very thin and not very plush. Other than that I love that it unzips just about in every part. It’s worked well for us.
I purchased 4 various pet carriers for our 2 doggies' first flight. I returned 2 of them. I kept this carrier and I was very pleased that my dog who is 8 pounds fit perfectly. Another bonus was that this carrier fit nicely underneath the seat of a Southwest Airline plane. It is easy to see your pet with all the mesh on the bag from every angle. Good purchase and great value. Nice packaging.
I really love this carrier. The only reason why I did not give it five stars is because I think it’s a little big for my 4 months old chihuahua
I love this carrier. It is light weight and so easy to collapse and set back up. It has pockets to store things and more than one way to carry it. It seemed a little smaller than I had hoped..but, honestly that was my fault because I really didn't take the time to measure. I think big cats would fit in it. My guy just barely fit....no real room to move but I think it is still more comfortable for him than the cold hard plastic ones.
We like this carrier and our cat loves it. She sleeps in it everyday and hope she still likes it when she goes to the ver in it.
I love the color! It’s a little wider than I expected but I don’t mind it’s spacious for my cockapoo pup, she can comfortably turn and lay in it. I do wish that the handles were shorter but it’s not a huge deal. The sides and bottom are also very sturdy, this was well worth the price. I hope it isn’t too big for flying.
I was worried she wouldn’t like it. We are going on an airplane in a few weeks. I thought she would be resistant to going inside, but I set it down for her to get use to it. She’s a fan! She goes inside without commands.
Such an improvement over the bulky, heavy plastic style!
I love this, it comes super easy to fold down and put up, great bed lining that keeps a dog warm/cool for whichever weather you're driving in, my cavalier is 10 lbs and she fit very comfortably in it.
It is a perfect pet carrier, exactly as advertised and well made.
Very sturdy and durable. Great quality and price. Pretty burgundy color. My Maltese loves it. We will be traveling soin so I put it down so she could get in and out. I catch her in in alot. I think it is going to work great. Love it
It is nice and sturdy very lightweight but I thought it would be a little bigger since it was for medium dogs and I have a kitty and it doesn’t give him much room to stand up to stretch out not turn around.