Shipping and delivery
We are proud to offer FREE shipping in the USA. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by manufacturer. Shipping times have been getting better over the years. We try to find your products with fewer shipping days as possible. We will provide as much information in the description area as we can about the shipping times per each product. These are our estimates*:
| Location |
*Estimated Shipping Time |
| United States |
5-30 Business days. We will try to note specific delivery times on each product page. |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If the item is not as described, defective, or damaged.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Sale items unfotunately cannot be refunded.
- Your order did not arrive due to exceptional circumstances outside our control (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of 4supercars.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so. You will be responsible for paying your own shipping costs for returning items. Shipping costs are non-refundable.
Can adjust for a car seat and stroller, amazing product
Need a second one for the stroller, very useful
All ready for our sweet girl to get here. Fits perfect in her car seat, very soft and looks very comfortable.
Have had it for a few months now and quite happy with it so far. The only thing is it’s a bit hard to spread the stuffing after the wash but it’s totally doable.
Highly recommend
I looove Lulyboo infant support. My son loves it more, before this he's head was tilting to one side and I just couldn't help but worry that his neck might hurt after a while. So I was determined to find a head support. I love that everything is detachable, you could use the body support or the head support separately. The color is great and it's machine washable safe. I have used it for almost two months now and it's still very cushioned. My boy seems to fall asleep often right away in the car ‘cause the cushions are very plush.
My baby looks comfy and safe
Perfect size for my booboo
Been looking for the one which will fit into my car, and that’s the one!
Love this item
This item is even much better than the picture and the advertising! All the parts are coming off and connected with Velcro to adjust my pre baby size. There are two separate cushion that's hold my daughters had nicely when she sleeping. I washed it and it's come up like new. The light Gray part made with breathable fabric so it's not too hot at the back. Great and very quality product same as all Lulyboo items.
Fast shipping, amazing product
Still serves its purpose after a few months, looks great
Soft and safe
We LOVE this stroller insert! We started using it when my son was 3 months old so that we could put him in the stroller without having to keep him in the car seat. He is much more comfortable, and the fact that the head part detaches is great because we can use it separately in the car seat until he has full head control.