Shipping and delivery
We are proud to offer FREE shipping in the USA. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by manufacturer. Shipping times have been getting better over the years. We try to find your products with fewer shipping days as possible. We will provide as much information in the description area as we can about the shipping times per each product. These are our estimates*:
Location |
*Estimated Shipping Time |
United States |
5-30 Business days. We will try to note specific delivery times on each product page. |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If the item is not as described, defective, or damaged.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Sale items unfotunately cannot be refunded.
- Your order did not arrive due to exceptional circumstances outside our control (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of 4supercars.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so. You will be responsible for paying your own shipping costs for returning items. Shipping costs are non-refundable.
I actually haven't used it yet but I put it together and my dog got right in it. I closed it and it's everything I wanted. Seems good quality for the price. I love how versatile it is. I'm planning on flying in July and using it for a cat.
I have a pup traveler and have used different carriers, but nothing is as durable as this! She loves it and it’s easy on my back. I don’t have to worry if she is comfortable or slumping. I love it!!
This is a GREAT backpack. My Dog, a Maltese loves it . It is sturdy and my little one Is so comfortable. We also babysit my Aunt's dog a slightly larger Cairn Terrier, she loves It too! The bag is very roomy. We haven't tried the front strap or one of the others included but having options is great! This bag is also comfortable for the wearer.
I like to bring my cat when I go out, I really like this backpack for my cat, make a lot easy when we hang out
My 9 year old silky loves his new mode of transportation. He is a lover of strollers and being pushed around like a King to receive his adoring public. This backpack is another regal way of transporting his highness! It is a little snug (which is fine by him) so measure your King or Queen carefully. For me, it is was easy to set up (instructions included). It is durable, easily holds his weight (15 lbs) and relatively comfortable to wear on back or front. Hope this helps!
My Doxie got a herniated disk but I didn’t want her to miss out on hiking. Invested in this carrier to carry her along with us while out and about. Great product.
This bag is awesome! I know some dog carriers look nicer but the convince of this thing is great! I own two different backpack kinds and prefer this one over the other because it has a pocket to put things in that the other does not. Would not travel any other way. So nice being able to free your hands and not carry a heavy bag around.
I love this backpack. I bought it so I could take my Pomeranian with me, and I got a large size so he could sit up, stand, move around, and rest comfortably. It's collapsible for storage, but kind of a pain in the butt to fuss with the frame, so I leave it up and just put it in the closet. It's comfortable to wear, comfortable for the dog to be in, and plenty of windows for him to look out of.
I just like it to bring my weenie dog in stores lol
We bought this bag about 8 months ago and have used it extensively on hikes, bike rides, and car rides. The pup loves the bag, and so do we! The quality is very very good! A really great bag!
Quality product. I purchased this product for my pup poodle. The carrier has plenty of ventilation which enables me to carry him in long walks in 80 degree F weather. I've had other carriers that became very hot in mild weather so ventilation was very important to me. The carrier can be folded without difficulty for easy storage. I opted to keep it on the floor so that my pup has access to it incase he wants to go into it.
Great product, even better customer service. I use this whenever I go out and it is sturdy and high quality.
Great bag. It’s the best one I’ve purchased. I must say prior to this purchase, Ive bought three OTHER brands and they were a waste of money. I highly recommend this product!
This is well made. I was hoping to be able to carry my dog with the case vertical instead of horizontal, that would be 5 stars.
Good quality!