Shipping and delivery
We are proud to offer FREE shipping in the USA. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by manufacturer. Shipping times have been getting better over the years. We try to find your products with fewer shipping days as possible. We will provide as much information in the description area as we can about the shipping times per each product. These are our estimates*:
| Location |
*Estimated Shipping Time |
| United States |
5-30 Business days. We will try to note specific delivery times on each product page. |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If the item is not as described, defective, or damaged.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Sale items unfotunately cannot be refunded.
- Your order did not arrive due to exceptional circumstances outside our control (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of 4supercars.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so. You will be responsible for paying your own shipping costs for returning items. Shipping costs are non-refundable.
Really enjoy this speaker. It can get loud, but still produce a nice sound.
As a fitness pro, these work great in TWS mode for training outdoors!
I'm so happy with this speaker. It lights up, easy to carry around and sounds great! For the price I was expecting mediocre sound quality, but it's loud and clear.
Easy to use and good quality of sound, but the best part is that the battery lasts a really long time
I bought this for my husband for fathers day and am very impressed. The sound quality is awesome.
This little speaker is full of power. For its size the quality of sound is good. The ease of use is great.
This is a pretty decent speaker. The sound quality is pretty good overall. The battery lasts quite a while. I'd say this is definitely comparable to some of the pricier speakers out there. I'd say it's definitely worth the price
For the price I'm extremely happy with the sound I run heavy equipment for a living and that's what I use this speaker for I love it now I'm trying to find a case or magnetic holder for it
Sound quality is great for the cost and the battery life is impressive.
I like to have music or podcasts on while I’m getting ready in the morning. Sound quality is really great including a very reasonable bass response for a Bluetooth speaker.
Better sound quality and much better battery life than I was expecting. I’m a fan of the light show as well
Really good speaker. Lightweight and easy to connect and carry. Loved it and the price is totally worth it.
Honestly for the price the speaker is pretty good.
I use this speaker daily!
I bought this for my wife, as she didn't have bluetooth in the car. She reports that it connects to her phone instantly and flawlessly and the sound quality is excellent. If you buy this, you won't be sorry.