Shipping and delivery
We are proud to offer FREE shipping in the USA. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by manufacturer. Shipping times have been getting better over the years. We try to find your products with fewer shipping days as possible. We will provide as much information in the description area as we can about the shipping times per each product. These are our estimates*:
| Location |
*Estimated Shipping Time |
| United States |
5-30 Business days. We will try to note specific delivery times on each product page. |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If the item is not as described, defective, or damaged.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Sale items unfotunately cannot be refunded.
- Your order did not arrive due to exceptional circumstances outside our control (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of 4supercars.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so. You will be responsible for paying your own shipping costs for returning items. Shipping costs are non-refundable.
I lose everything - keys, handbag, wallet... so i can not imagine my life without Anti-Loss Tracker now...nice to see that you can change out the battery. I am a total fan of smart tracker now.
It matches the description, the sound it emits is annoying) but meets its function.
Eight days ago, I could not find my car key, so a friend came over, searched my car and found it where I would never have looked. It turned out that getting out of my car, my car cord caught on the door, the ring stretched and the key ended up in the passenger seat. I decided it was time to put something on my keys so that when this might happen again, I can find the key. I got a four pack, and have one in my wallet bag, one on my car key ring, one on my house key ring, and one in my laptop carrying case.
I probably use them about 20 or so times a day and have probably started to depend on them a little too much😬
Works well. The battery lasts for a long too.
It works well. I attached it to my cat because I moved to a new area, if he wanders too far off my phone will ring when the tracker disconnects. When it disconnects, the tracker itself makes this obnoxious beeping sound, so if my cat is lost and in someone’s yard someone is bound to hear it. My cat is used to wearing the collar with a little bell, so he did not really mind having the tracker on his collar. I realized that I feel much easier about letting my cat out now, it used to be always at the back of my mind - what if he gets lost... Thanks to the smart tracker, it's not a problem anymore!
Easy to use. Got on time. Very affordable, works great on my pet. Will buy again to utilize on Keychain and kids backpack.
I purchased one of these with hopes of attaching it to my dog, so if he wanders off, I could find him easily. It works in combination with a smartphone app (I used version 2.3.9 on iPhone IOS 8.4.1), which does most of the work. I can see this being useful for locating your car in a large parking lot. After configuring and connecting the app/device, you would click once to mark the location of your car. Then, when you want to find your car, open the app and locate the setting on a map. Voice memo works, but I can't find a practical application for this, except for a voice reminder (which could be done without the device).
Bought these for my mom, she's constantly losing her keys and phone, so this was an awesome gadget for her! Wish they made a smaller version to attach to her glasses, so she wouldn't always be losing those too!!
Very happy with this purchase!! The device connects to your phone and does some awesome things like if I loose my phone I can press the button and it will ring!! Also I can attach it to things I dont want to loose and I can ring them from my phone so I dont loose them. And most importantly if you forget something and you go out of range it will buzz! Great product for great price
Bought these to replace some older models that the battery had died on. I like that I can replace these batteries. I do ocassionally accidentally push the button when they are in my jeans pockets, but other than that, they work great. You do need to download the newest version of the app and it's free app.
I lose everything, and am one of those people that goes back and forth around the house trying to remember what else I forgot and where i put it. I don’t have to worry about my keys or phone anymore. It has saved me so many times because I don’t have to hunt around for phones that are on silent or keys that are in some jacket pocket. Unfortunately it makes it really easy for me to continue being irresponsible and forgetful... but at least I won’t be late for work!
I have it in our keys, remote and wallet. I love the feature where you can use the tracker to find your phone.
I’m so happy it has a replaceable battery!
Husband bought as gift for wife (me) who is notorious for constantly losing/misplacing keys and or phone. This has saved us time from having to turn the house upside down looking for my keys or phone - also saved us from those “fights” because i always have my husband run back in to look for my phone... as we are pulling out do the driveway.