Shipping and delivery
We are proud to offer FREE shipping in the USA. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by manufacturer. Shipping times have been getting better over the years. We try to find your products with fewer shipping days as possible. We will provide as much information in the description area as we can about the shipping times per each product. These are our estimates*:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||5-30 Business days. We will try to note specific delivery times on each product page.
Do you provide tracking information?
Yes, you will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If the item is not as described, defective, or damaged.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Sale items unfotunately cannot be refunded.
- Your order did not arrive due to exceptional circumstances outside our control (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of 4supercars.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so. You will be responsible for paying your own shipping costs for returning items. Shipping costs are non-refundable.
Great for road trips, camping and fishing adventures. Compact enough to fit in a fanny pack.
Very neat package, haven’t used it but took a look and everything listed was in the bag. Also they sent me a little keychain toy with the package, which my dog loved! Very satisfied!
Nice little kit for emergency
We recently moved to a place where we are taking hikes daily and wanted to have a tool kit for our dog. This is perfect.
Small bit durable. Covers the basics of what you need in case of emergencies. It goes where ever me and my pup go. I enjoyed that everything came in plastic bags, so that if it gets wet nothing would be ruined!
Everything came quickly and packaged nicely. The kit really has most of what you’d need in an emergency situation until you get professional help.
What I love most about this kit is that it has some scissors, which I couldn’t find in any other kit. I hope I won’t need it anytime soon (obviously not looking forward to testing as it would require being in an emergency situation), but I think it will be useful
Had to use this one after a “fun” ride at a waterpark, helped me sterilize my wound and stop the bleeding.
I bought these in preparation for a huracane. People often forget to add first aids for their pets. It's inexpensive and has things I didn't thought to get for my pet.
This kit saved me more than once. I’m a clumsy person so I get minor injuries often when I walk, nevermind when I’m out for a run in the morning. Used most of the bandaids and sterile pads.